Terms of Service

These Terms of Service ("Terms") govern your use of Hawser, a Windows desktop accountability application built and operated by Cook Impact Software LLC ("we," "us," "our"), the related website at gethawser.com, and any related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Hawser is a software application that observes your computer activity and provides reminders, summaries, and an AI-powered chat companion to help you stay focused on goals you define. We provide the Service "as is" and make no guarantees about productivity outcomes - you remain responsible for what you choose to do with the information Hawser surfaces.

2. Accounts

• You must be at least 13 years old to create an account. If you are between 13 and the age of majority in your jurisdiction, you may only use the Service with the consent of a parent or legal guardian.
• You are responsible for keeping your password and any active session secure. Notify us promptly at [email protected] if you suspect unauthorized access.
• You may not share your account with anyone else. One license is for one person.
• You must provide accurate information. Impersonating someone else or providing false information may result in account termination.

3. Subscriptions and billing

3a. Personal plan

• The Personal plan costs $25 per month, billed monthly.
• New subscribers receive a 14-day free trial. A valid payment method is required to start the trial.
• If you cancel before the trial ends, you will not be charged.
• If you do not cancel, your card will be charged $25 on day 14 and every month thereafter until you cancel.

3b. Partner Program

• The Partner Program is invitation-only. Acceptance is at our discretion.
• Approved partners pay a $49 one-time setup fee, then receive a 30-day free period, then are billed $12 per month thereafter until they cancel.
• The $12 founder rate is locked in for the lifetime of the partner's continuous subscription. If the subscription lapses or is cancelled, the founder rate may not be reinstated.
• Partner invitation codes are single-use and tied to the applicant who was approved.

3c. Cancellation and refunds

• You can cancel at any time from Account → Manage Subscription in the app, or by emailing support.
• Cancellation takes effect at the end of your current billing period - you retain access until the end of the period you have already paid for.
• The 14-day Personal trial is fully refundable simply by cancelling before day 14.
• The $49 Partner setup fee is generally non-refundable once paid, except where required by applicable consumer-protection law. Recurring $12 monthly partner charges follow the same rule as Personal: cancel anytime, no proration of the current month.
• If you believe you were charged in error, contact support within 30 days and we will work to resolve it.
• Full details, including how to request a refund and what happens to your data afterward, are in our Refund Policy.

3d. Price changes

We may change pricing for new subscribers at any time. If we change pricing for existing subscribers, we will give you at least 30 days' notice by email; you can cancel before the new price takes effect if you do not agree. The locked-in Partner founder rate is an exception - it does not change so long as your subscription is continuous.

4. Acceptable use

You agree not to:

• Resell, sublicense, or redistribute the Service or any part of it.
• Reverse-engineer, decompile, or attempt to extract source code from the Service, except to the extent permitted by applicable law.
• Use the Service to wrap or proxy access to underlying AI providers (for example, using Hawser as a free interface to Anthropic).
• Use the Service to violate any law, harass others, or distribute malware.
• Attempt to overwhelm, probe, or otherwise interfere with our backend infrastructure.
• Use automated systems to create accounts, submit partner applications, or generate API requests at abnormal volume.

Violation of these rules may result in immediate suspension or termination of your account, with no refund for the current billing period.

5. AI features and disclaimer

Hawser incorporates large language models, including models provided by Anthropic. Language models can produce inaccurate, incomplete, or misleading output ("hallucinations"). You should not rely on Hawser's output for medical, legal, financial, safety-critical, or other professional decisions. Hawser's productivity suggestions are guidance only; you remain solely responsible for how you spend your time.

6. Your content

You retain all rights to the content you create or provide while using Hawser (chat messages, daily missions, profile facts, screenshots). You grant us a limited license to process that content solely to operate the Service for you - for example, to send a chat message to the AI provider so it can respond. We do not claim ownership and do not use your content to train AI models.

7. Intellectual property

All rights in the Hawser software, the gethawser.com website, and our trademarks are owned by us. We grant you a personal, revocable, non-transferable, non-exclusive license to use the Service while your subscription is active. This license ends when your subscription ends.

8. Privacy

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY AI OUTPUT WILL BE ACCURATE.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY US DOLLARS ($50).

11. Indemnification

You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any law or third-party right.

12. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms or if we are required to do so by law. Sections that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, indemnification, governing law) will survive.

13. Changes to these Terms

We may revise these Terms from time to time. When we do, we will update the "Last updated" date above. If the changes are material, we will additionally notify you by email at least 14 days before they take effect. Continued use of the Service after changes take effect means you accept the revised Terms.

14. Governing law

These Terms are governed by the laws of the United States and the state in which we are organized, without regard to conflict-of-laws principles. You agree that any dispute arising under these Terms will be brought exclusively in the state or federal courts located in that jurisdiction, and you consent to the personal jurisdiction of those courts. Nothing in this section overrides any non-waivable rights you may have under your local consumer-protection laws.

15. Contact

Questions about these Terms: [email protected].